ChenMed’s Chief Information Officer is seeking a Chief of Staff to support him in ensuring the smooth operation of the Information Technology division and the tactical delivery of IT leadership initiatives. The successful candidate brings business experience in any industry (MBA or equivalent required), and a career interest in IT Leadership or Healthcare Operations Leadership, especially in value-based care.
The IT Chief of Staff is a highly visible and articulate individual who can provide effective strategic planning, general business management, advanced communication skills, organizational relationship-building, and project management expertise to drive IT alignment and performance across the ChenMed organization.
This role is ideal for someone looking to break into IT leadership or healthcare operations in value-based care.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Works directly with the Chief Information Officer to enhance effectiveness and efficiency of the Information Technology Leadership team to facilitate timely decision making, coordination, and strategic alignment in service of reaching Information Technology Center of Excellence and Company vision, mission, and goal
Executes established management cadence and annual goal-setting processes; continuously identifying ways to improve processes
Coordinates Information Technology Center of Excellence Leadership team meetings and reviews
Ensures completeness, accuracy, and timely delivery of materials for all Information Technology Center of Excellence Leadership meetings
Enhances accountability of leaders by tracking – and aiding in – completion of commitments
Serves as consultant/advisor to help Information Technology Center of Excellence leaders and staff prepare for presentations to external Center of Excellence Leadership and understand drivers of successful performance
Develops capability to quickly bring insight to the drivers of departmental operational and financial results to help self and others better understand the Information Technology Center of Excellence
Develops trusting relationships with all internal and external Center of Excellence Leaders to determine potential misalignment and identify ways to improve/resolve
Collaborates, facilitates, and influences multi-stakeholder discussions to drive strategic initiatives forward to completion
Aids Chief Information Officer in improving quality and scope of advice to CEO and other executives related to strategic, operational, and personnel issues to improve decision making
Supports and completes ad-hoc initiatives including, but not limited to research, innovation proposals, technology publications and other resources
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
High business acumen and insight
Superior organizational and project management skills including managing multiple projects simultaneously
Laser-focused on disrupting the status quo and delivering seamless, tactical transformational experiences
Strong organizational discipline and a persuasive manner; able to influence and act independently representing the leadership team
Demonstrated learning agility and intellectual capacity (e.g., ability to quickly gain understanding of the overall organization’s business model and health care value chain, solve new problems, adopt new frameworks and learnings from others)
Demonstrated intellectual curiosity and interest in learning and applying innovative technologies and methods
Able to develop, or facilitate the development of, solutions to complex problems which require the regular use of ingenuity and innovation
Excellent communication (written and verbal) skills, including facilitation, consultation, negotiation and persuasion
Track record of emotional intelligence to present ideas, resolve conflict and gain consensus
Excellent networking and interpersonal skills. Ability, maturity and poise to establish and maintain trusting relationships with diverse groups of individuals, including senior level executives. Ability to manage across geographically diverse associates and vendor partners
Strong analytic and critical thinking skills (refine, summarize and clearly present data and information)
Ability to communicate with stakeholders about technical issues in non-technical terms
Exceptional customer-service mindset
Expertise in IT business models
Solid understanding of business functions (HR, Finance, Sales/Marketing, IT, Legal, Compliance)
Expertise and skill in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and/or nationally up to 30% of the time
Spoken and written fluency in English
This position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
Bachelor degree in Information Technology, Computer Science, Business Administration, Health Administration, Public Administration or a closely related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
Master degree in Business Administration (MBA) or a related discipline is required.
A minimum of 2 years of experience in a business role required
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